CGA-Certified ADR Provider

Resolving Disputes.
Restoring Trust.

Resolvo provides independent Alternative Dispute Resolution for disputes between CGA-licensed online gaming operators and their players — objective, evidence-based, and free to players.

90 Day Resolution
3 Languages
0 Cost to Players
Who We Are

Independent.
Impartial. Expert.

Resolvo operates independently from both operators and players, ensuring every decision is objective, evidence-based, and fully transparent — with zero cost to the player.

Professional arbitration discussion in boardroom

Independent ADR

We assess facts and issue reasoned written outcomes, avoiding the cost, delay, and reputational impact of court proceedings.

Regulatory Aligned

All processes operate in line with Curaçao's regulatory framework and the Gaming Control Authority (CGA) requirements.

Free for Players

The ADR process is entirely free of charge to the player. All ADR costs are borne by the operator. No barriers to access.

Responsible Gaming

Complaints relating to responsible gaming, including self-exclusion, are handled with priority regardless of claim value.

How It Works

The ADR Process

A clear, structured path from complaint to resolution — designed to be fair, accessible, and timely.

1
Eligibility

Internal Complaint First

The player must first submit their complaint directly to the operator and complete the operator's internal complaints procedure before approaching Resolvo.

2
Submission

Lodge Your Dispute

Submit via Resolvo's online form with your name, account ID, original complaint date, operator's final reply, description, supporting documents, and declaration.

3
7 Days

Acknowledgement

Resolvo acknowledges receipt within 7 calendar days, confirming whether the case is admissible or requesting any additional information needed.

4
Assessment

Independent Review

Resolvo conducts an impartial, evidence-based review applying the applicable regulatory framework — including CGA policies and civil law where relevant.

5
90 Days

Written Outcome

A reasoned written outcome is issued within 90 days from referral. Per CGA policy, the outcome is binding on the operator.