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Submit a Dispute

Use the form below to submit a dispute, request information about our ADR services, or ask operator-side questions regarding ADR agreements. Curaçao Gaming Control Authority standards.

Resolvo Dispute Submission

Fields marked with * are required.

First Name *

Last Name *

Complainant Email *

Street & House Number/Name *

Town *

Post Code *

Country of Residence *

Date of Incident *

Operator * Only Curaçao registered operators working with Resolvo

Operator Reference / Account ID

Amount claimed (in EUR) *

EUR

Details of the Case * RESOLVO's decision will be based solely on the information submitted by the parties; no independent investigation will be conducted, and there is no obligation to request further details. Any information or submissions provided by the Complainant after the case has been opened will generally not be considered, and follow-up emails will not be responded to in the interest of efficient case management.

Evidence (screenshots, images) Supported: jpg, png, gif. Max 5 MB per file, 10 MB total.

I verify that the information is accurate and true, and I have not submitted this claim to any other ADR or Court. *

I consent to Resolvo processing my personal data and accessing relevant data from the operator / Curacao Gaming Control Board for this dispute. I accept the Resolvo Privacy Policy. *

I have read, understood, and accept the Resolvo Rules of Procedure. *

Players

Submit disputes via our secure online form. Please follow the requirements outlined in the Rules of Procedure.

Operators

Questions about ADR agreements, case administration, registration process, or becoming a Resolvo-registered operator.

General Enquiries

Request more information about Resolvo's services or guidance on how to prepare and submit a dispute.